Privacy Policy
Last updated: 16/08/2025. Welcome to CapitalHub
Your privacy is important to us, and this policy explains how we collect, use, store, and protect your personal data when you use our website and services (“the Platform”).
By creating an account or using CapitalHub, you agree to the terms of this Privacy Policy.
1. Who We Are
CapitalHub is a UK-based platform that connects verified property sourcers with property investors.
We operate as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about your data or this policy, you can contact us at:
Email: [insert your contact email]
Address: [insert your business address or city, UK]
2. Information We Collect
We may collect the following types of personal data:
Account Information
• Full name
• Email address
• Password
• Phone number
Verification & Compliance Information (for sourcers)
• Redress scheme membership details
• ICO registration number
• Proof of business registration
• Identification documents
Payment Information
• Billing address
• Payment details (processed securely via third-party providers — we do not store full card data)
Platform Usage Data
• Login details and activity
• IP address
• Browser type and version
• Device information
3. How We Use Your Data
We process your data for the following purposes:
• To create and manage your CapitalHub account
• To verify user identities and compliance documents
• To process payments and subscriptions
• To connect investors and sourcers
• To provide customer support
• To send updates, security alerts, or important account notifications
• To improve the functionality and security of our Platform
We will never sell your data to third parties.
4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
• Contractual necessity – to provide you with our services
• Legal obligation – to comply with UK compliance and anti-fraud regulations
• Legitimate interests – to maintain Platform safety and performance
• Consent – for marketing or optional communications (you can withdraw consent at any time)
5. How We Share Your Information
We may share your data with:
• Payment providers for secure transactions
• Verification partners (e.g. to confirm redress or ICO details)
• Service providers who help operate our Platform (e.g. hosting, analytics, security)
All partners are required to handle your information securely and in compliance with UK data protection law.
We may also disclose information if legally required to by law enforcement or regulatory authorities.
6. Data Retention
We only keep personal data for as long as necessary to fulfil the purposes it was collected for, including:
• Active accounts: data retained for the duration of your membership
• Closed accounts: key records retained up to 6 years for legal and compliance purposes
After this period, your data will be securely deleted or anonymised.
7. Your Data Rights
Under UK GDPR, you have the following rights:
• Access – request a copy of your personal data
• Rectification – correct inaccurate or incomplete data
• Erasure – request deletion of your data (where legally possible)
• Restriction – limit how we process your data
• Data Portability – request your data in a transferable format
• Objection – to certain types of processing, such as marketing
To exercise any of these rights, please contact us at [insert your email].
8. Security
We take appropriate security measures to protect your personal data, including encryption, firewalls, and secure servers.
However, no online system can be 100% secure, so users share data at their own risk.
9. Cookies
We use cookies and similar technologies to:
• Improve site functionality
• Analyse traffic and performance
• Remember user preferences
You can control or disable cookies through your browser settings.
See our [Cookie Policy] (if applicable) for more details.
10. Third-Party Links
Our Platform may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
If major changes occur, we will notify users by email or on the Platform.
12. Contact Us
If you have any questions or complaints about how we handle your data, please contact us at:
Email: [insert your contact email]